FIND A PROVIDER

Select a MSPA member as your mystery shopping provider. Read more

BECOME A MEMBER

Join MSPA to raise your company profile, network and share best practise. Read more

SHOPPER SUPPORT

Become a certified shopper, network and increase your earnings potential. Read  more

MSPA-Asia Pacific News

Mystery Shopping is the Last Honest Profession in the Age of Corporate Surveillance

Mystery Shopping is the Last Honest Profession in the Age of Corporate Surveillance

“The algorithms know everything… except the truth.” We live in the golden age of workplace surveillance. Employers today wield an arsenal of digital tools: keystroke loggers, biometric scanners, app trackers, facial recognition software, all under the guise of “productivity,” “quality control,” or the holy grail of “CX excellence.” Read more

See all our latest news

See all our upcoming events