MSPA | Mystery Shopping Providers Association

BECOME A MSPA MEMBER

- Membership BENEFITS - Membership APPLICATION FORM

- Membership CRITERIA - Membership ANNUAL DUES

What can we do for you?

As an MSPA member, you'll enjoy benefits and privileges that are exclusive to the mystery shopping industry. Whether you specialize in competitive shops, focus groups, or private investigation, you'll find a place with the MSPA, and peers who are eager to share and learn with you.

We Want You to Join Us...

MSPA membership has increased businesses for many, enriched our knowledge of the industry, helped change laws that unreasonably restrict legitimate mystery shopping - and most importantly - created many new lifetime friendships. We are birds of a feather, we understand what each other goes through in running a mystery shopping business, and we are all focused on improving customer service.

Here are some testimonials from members that tell you what MSPA has meant for them.

This application is for mystery shopping companies to join MSPA; mystery shoppers are NOT to use this form. MSPA does not have a membership category for mystery shoppers.

Please complete the below application form to start your MSPA membership application.

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Contact Form

* Company :

* Address :

* City :

State/Province :

* Zip/Postal Code :

Country :

* Phone :

Fax :

* Email :

* Website :

* Primary Contact Name :

* Primary Contact Title :

Referred to MSPA by :

II. Member Information

Area of Operation :

* # of Evaluators :

* # of Employees :

# of Branches :

Branches Location :

Special Licencing :

Member of other assoc. :

* Operating Since(Year) :

Which of the following committes do you have an interest in serving? :

Communications		Professional Ethics and Standards
Programs and Meetings		Membership
Technology		Government & Legislation
None

III. Member Type

Regular Members are mystery shopping provider companies that operate within the US and internationally.

Additional Member to a Regular Member Membership is an additional employee of the Regular member company wishing to receive membership mailings, information and have a listing in the Resource Guide during the membership period of the Regular Membership.

Associate Members (vendors who sell products or services to MSPA Mystery Shopping Company members).

Charter Members are mystery shopping provider companies that have been accepted for Charter membership prior to October 4, 1998. :

Please indicate what member status you are seeking :

IV. Information For Member Directory

Which of the following services does your company provide? (Three listings in directory provided as part of dues...additional listings are €25.00 each) :

Audio Recorded Shops	Brand Recommendation
Competitive Shops	Consulting
Customer Satisfaction Measurement	Customer Service Training
Customer Svc Evaluations	E-mail Evaluation
Focus Groups	Incentive Based Shopping Programs
Integrity Evaluations (employee theft)	Interactive Voice Response (IVR)
Internet Reporting (Reports online)	Internet Surveys/Online Reporting
Interviewing (On-site/telephone)	Merchandise Audits
Merchandising	Mystery Shopper Training
Mystery Shopping, General	On-Site Interviewing
Operational Audits	Other
Price Audits & Merchandise Audits	Questionnaire & Program Design
Silent Monitoring	Telephone Performance Testing
Video Recorded Mystery Shops	Web Based Surveys

Which of the following industries does your company serve? (Three listings in directory provided as part of dues...additional listings are €25.00 each) :

Automotive	Banking/Financial
Business-to-Business	Casino/Gaming
Entertainment (theater, theme park)	Fast Food
Gas Station/C-Store	Government
Grocery	Health Care
Home/Apartment	Insurance
Lodging (hotel/motel/inn/etc.)	Marine
Other	Restaurant (casual & fine dining)
Retail - General	Shipping/Freight/Postal
Storage	Telephone
Transportation

V. Membership Agreement & Acceptance

All memberships subject to approval by the membership committee and acceptance by the board. :

UPCOMING EVENTS

MSPA AP 8th Annual Conference 2012

To be held at the Hotel Intercontinental Manila, Philippines.

Please mark your calendar from 19 - 21 November 2012.

Details of the event will be announced soon.