MSPA AP 16th Annual Conference 2021
MSPA ASIA PACIFIC 16th ANNUAL CONFERENCE ( Virtual)
The MSPA- AP 16th Annual Conference 2021 held virtually over Zoom on 16 – 17 November 2021 was a big success.
Theme: “FROM GLOOM, INTO BOOM!”- The Future of Mystery Shopping & Customer Experience in the Post Pandemic World… was extremely relevant to the present day scenario.
The conference discussions and the presentations were focused on the above theme with the mission to prepare ourselves for the likely boom ahead. Although we believe it’s still a little while away, we as Mystery Shopping professionals should begin preparing our clients, our teams, our shoppers in delivering advanced levels of reporting quality and service excellence to match the elevation in future consumer expectations.
Thank you to all the speakers and participants who made this a big success.